Review Replies for Salons and Barbers
Clients name their stylist and rave about their color. TrueReply passes the thanks along, and anything awkward comes to you first.
Reviews You'll Recognize
How TrueReply handles the reviews salons get every week.
Praise for a Stylist
When a client names someone on your team, the reply thanks them by name too.
Posts on its ownBrooke is a color genius. I came in with box-dye damage and walked out with the blonde I've wanted for years.
Dana, thank you! Brooke loves a color challenge and we're so happy you're finally wearing the blonde you wanted. See you at your next appointment.
The Last-minute Booking
Short reviews get short, genuine replies.
Posts on its ownBooked an hour ahead and they still fit me in. Best massage I've had in a while.
Thanks Will! Glad we could squeeze you in and that you left feeling better. Come back any time.
A Booking Mix-up
Unhappy clients wait for you with a reply ready, including a way to reach you.
Waits for your OKBooked online, showed up and they had no record of my appointment.
I'm so sorry you made the trip and couldn't be seen. That's not the welcome we want anyone to get. Please call the front desk at (555) 010-4410 so we can look into what happened and get you booked in.
Not Happy with the Cut
Complaints about a service, or a stylist, always come to you first.
Waits for your OKAsked for a trim and lost 3 inches. Felt like nobody listened.
Jess, I'm sorry the cut wasn't what you asked for. Every client should feel heard in the chair. Please reach out at (555) 010-4410 so we can make it right.
Built-in Rules
Where We're Extra Careful
Pick salons, spas and barbers in your settings and these rules apply to every reply.
Never Comments on Looks
Replies thank clients for their visit and never remark on anyone's appearance or body.
Stylists Named Only with Praise
A stylist is thanked by name when the client praised them. Complaints about a stylist wait for you.
No Free Services Promised
Replies don't offer a free cut or discount unless you've switched that on.
Bookings and No-shows
Reviews about missed appointments and booking problems come to you, since only you can see what happened.
Bonus
Get More Reviews Coming In
The best moment to ask is at the mirror, when they love what they see. A QR card at the front desk plus a text with your review link after the appointment covers most clients. Ask everyone, and never offer a discount for a review.
Questions From Salons
Something else on your mind? Send us a note and a real person will reply within 1 business day.
Each of our stylists has a separate Google listing. Does that work?
Yes. Each listing counts as a location, and each can have its own voice. Most suites and booth-rental salons fit on Growth or Multi.
Can replies thank the stylist by name?
Yes, when the client named them. TrueReply won't add names that weren't in the review.
We're a barbershop and talk pretty casually. Will replies sound stiff?
Pick the Friendly tone and add a line about how you talk in your business notes. Replies follow your lead, and they pick up your style from any reply you edit.