Review Replies for Cannabis Dispensaries
No product claims, no prices and no promos, ever. Replies stay about the visit and your team, and the tricky ones come to you.
Reviews You'll Recognize
How TrueReply handles the reviews dispensaries get every week.
The Budtender Shout-out
Praise for your team gets a warm reply that passes the thanks along.
Posts on its ownKayla was super knowledgeable and never pushy. Best shop experience I've had.
Thank you for the kind words about Kayla, Andre! No pressure and good conversation is exactly what we're going for. See you next time.
A Question About Stock
Reviews that ask something only you know wait for you, with a reply started.
Waits for your OKGreat selection. Is the Alpine Gold coming back in stock soon?
Thanks for stopping by, Nina! Our stock changes often, so the quickest way to check is to give the shop a call.
A Long Wait on a Pickup
Complaints wait for you with a calm, accountable reply ready to go.
Waits for your OKMy online order wasn't ready when I showed up and I waited 25 minutes.
Alex, sorry for the wait on your pickup. That's not how online ordering should work, and we're looking at how we time orders so it doesn't happen again. Thanks for letting us know.
A Review That Makes a Health Claim
Replies never repeat or agree with medical claims, even in a 5-star review.
Posts, minus the claimThis place changed my life. Their stuff works better than any medication I've tried.
Thank you for the 5 stars, Jordan, and for choosing our shop. We appreciate you taking the time to share your experience.
Built-in Rules
Where We're Extra Careful
Pick cannabis dispensaries in your settings and these rules apply to every reply.
No Health or Medical Claims
Replies never say or agree that a product treats, cures or helps with anything.
No Prices, Deals or Promotions
Replies never mention specials, discounts or prices, even when the review does.
Nothing That Encourages Use
Replies stay about the visit and the service, never about consuming more.
Product Questions Come to You
Stock, strains and potency questions wait for you, since only you know what's on the shelf.
Bonus
Get More Reviews Coming In
Ask at the pickup counter, when the visit has gone smoothly. A QR card by the register is the easiest way. Never offer anything in return for a review. Google doesn't allow it, and some states have their own rules on cannabis promotions.
Questions From Dispensaries
Something else on your mind? Send us a note and a real person will reply within 1 business day.
Does TrueReply work for licensed dispensaries?
Yes. If your dispensary has a Google listing you manage, TrueReply can answer its reviews, with extra rules for cannabis built in.
Will replies ever mention our deals?
No. For dispensaries, replies never mention prices, deals or promotions, even if a customer does.
What about reviews that mention a specific product?
Replies thank the customer for the visit without commenting on the product's effects. Questions about products come to you.