Review Replies for Dental and Medical Practices
Warm replies that never confirm who's a patient or mention treatment. Anything sensitive waits for you.
Reviews You'll Recognize
How TrueReply handles the reviews clinics get every week.
A Thank-you to the Team
The reply thanks the reviewer without confirming they're a patient or mentioning what they came in for.
Posts on its ownDr. Patel and the hygienists were gentle and explained everything. Best cleaning I've had.
Thank you so much for the kind words about our team. We'll be sure to pass them along, and we appreciate you taking the time to leave a review.
Praise for the Front Desk
Short, general and friendly, with no details about anyone's visit.
Posts on its ownFront desk made rescheduling painless.
Thank you! Our front desk team works hard to make scheduling easy, and we're glad it shows.
A Billing Complaint
Billing and insurance problems always wait for you, with a reply that moves the conversation off Google.
Waits for your OKCharged me for something insurance should have covered. Nobody calls back.
We take feedback about billing seriously. Privacy rules keep us from discussing anyone's account here, but we'd like to help. Please call our office manager at (555) 010-3300.
A Complaint About Treatment
Never answered automatically. The draft says nothing about the visit and invites a call.
Waits for your OKMy crown fell out two weeks later.
We're sorry to hear about this experience. Privacy rules keep us from discussing details here, but please call the office at (555) 010-3300 and ask for our practice manager so we can help.
Built-in Rules
Where We're Extra Careful
Pick dental and medical clinics in your settings and these rules apply to every reply.
Never Confirms Someone Is a Patient
Replies thank people for their feedback in general terms, even when the reviewer shares their own details.
Never Mentions Treatment or Visits
No procedures, appointments, conditions or dates, ever.
Billing and Insurance Stay Private
These always wait for you, with a reply that asks the person to call the office.
Complaints Come to You First
Anything unhappy or unclear waits for your OK before anything is posted.
TrueReply helps you avoid common privacy mistakes in public replies. It isn't legal advice, it never receives your patient records, and it doesn't replace your own privacy policies.
Bonus
Get More Reviews Coming In
Ask at checkout or in your appointment follow-up, and keep the request general: how was your visit? Don't ask patients to mention their treatment. A QR card at the front desk works well, and so does a link in your follow-up text.
Questions From Clinics
Something else on your mind? Send us a note and a real person will reply within 1 business day.
Is TrueReply HIPAA compliant?
TrueReply only works with reviews people have posted publicly on Google and never receives your patient records. Replies are written so they don't confirm that a reviewer is a patient or mention any treatment. It isn't a replacement for your own privacy policies or legal advice.
What if a reviewer shares their own medical details?
The reply still won't repeat or confirm them. Reviews that go into detail about treatment come to you first.
Does it work for veterinary or therapy practices?
Yes. The same privacy-first rules apply to any practice that sees clients or patients.