Review Replies for Restaurants and Cafés
Reviews pile up after your busiest nights. TrueReply thanks your regulars, answers Spanish reviews in Spanish and saves complaints for you with a reply ready.
Reviews You'll Recognize
How TrueReply handles the reviews restaurants get every week.
The Regular Who Came Back for the Special
Happy reviews get a reply that picks up the details, like the dish and the server they asked for.
Posts on its ownCame back for the short rib special and it was even better the second time. Ask for Jess, she's great.
Thanks for coming back for the short rib, Chris! Jess will be thrilled you asked for her. We'll save you a seat next time.
A Rave in Spanish
Reviews are answered in the language they were written in, in the same warm tone.
Posts on its own¡La mejor birria de la ciudad! El consomé estaba perfecto.
¡Muchas gracias, Lucía! Nos alegra mucho que le haya gustado el consomé. ¡La esperamos pronto!
A Slow Friday Night
Unhappy reviews wait for you with a reply ready. A calm, public answer to a complaint is what the next customer reads.
Waits for your OKFood was great but we waited 45 minutes for our entrées and nobody checked on us.
Thank you for telling us, Mark, and I'm sorry the wait was that long without anyone checking in. That's not the night we want anyone to have, and we've talked with the team about Friday service. If you give us another try, ask for me. Ana
Someone Says They Got Sick
Anything about illness or allergies always comes to you, and the draft never argues about the food in public. These need a phone call.
Waits for your OKGot sick after eating here last night.
I'm sorry to hear you weren't feeling well. We'd like to understand what happened, so please call me directly at (555) 010-2200. Ana
Built-in Rules
Where We're Extra Careful
Pick restaurants and cafés in your settings and these rules apply to every reply.
Illness and Allergies
Always waits for you. Replies never discuss food safety or ingredients in public.
No Promises of Free Meals
Replies don't offer comps or discounts unless you switch that on yourself.
Servers Named in Complaints
A complaint naming someone on your team waits for you, so nobody gets called out in public.
The Saturday Night Wave
Reviews arrive in bursts after a busy weekend. Every one gets answered, even when 15 come in at once.
Bonus
Get More Reviews Coming In
Ask right after the check, when a table has had a great night. A small QR card in the check presenter or by the register works better than a sign on the door. Ask every table, not just the happy ones. Google requires it, and it keeps your reviews believable.
Questions From Restaurants
Something else on your mind? Send us a note and a real person will reply within 1 business day.
Can it reply to reviews in Spanish?
Yes. Replies come back in the language the review was written in, or always in English if you prefer.
Will replies mention our specials or menu?
Only what you've told TrueReply in your business notes, and only when it fits what the customer said. It never makes up dishes or prices.
We have 3 restaurants under different names. How does that work?
Each Google listing is a location, so that's 3 locations. Each one can have its own voice and sign-off. The Growth plan covers up to 5.